Chillington Health Centre Orchard WayChillingtonDevon, TQ7 2LBTel: 01548 580214
see link for information improved access to appts
HEALTH CHECKS - see link for further information to see if you are eligible
How was your experience at the surgery?
Please see the Friends & Family Survey
and have your say
We hope you will be pleased with your treatment at our practice and we are always grateful to receive positive feedback. We are aware that occasionally we may not perform to our desired standard and we would welcome the opportunity to investigate these instances with your help. Please contact our Practice Manager, either personally or by telephone to discuss your comments and she will carry out a full investigation and report back. Your help may prevent someone else having the same problem. All comments are dealt with in the strictest confidence.
We request that you inform the practice as soon as is practicable should you be unable to attend for an appointment. If you have certain ongoing conditions e.g. Diabetes, Asthma, Heart Disease, you may be invited to attend a clinic for check-ups.
We ask that our Doctors and staff treat each patient courteously and respectfully and we ask that you treat our Doctors and staff in the same manner. Any patient who is violent or abusive will be removed from our list. We respect patients’ rights to confidentiality and ask that you respect what may sometimes be deemed as unhelpful comments by our staff. Should you wish other members of your household/family to be given your medical information you must submit a written request to the practice.
Should you wish to view your medical record you must write to your Doctor or the Practice Manager requesting to do this. A charge will be levied on requests for copies of records.
The practice complies with Data Protection and Access to Medical Records legislation. Identifiable information about you will be shared with others in the following circumstances:
If you do not wish anonymous information about you to be used in such a way, please let us know.
Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.
If you are dissatisfied with the service you have received and wish to make a complaint, please see the attached information leaflet. This leaflet is also available from reception within the Health Centre.
Complaints leaflet 2016
For all complaints, comments advice and support relating to community services and for general advice relating to NHS services, contact the CCG patient experience team:
Patient Experience, FREEPOST-RTEZ-YHRC-RZKZ, Pomona House, Torquay TQ2 7FF
01803 652 578 firstname.lastname@example.org
Complaints & concerns relating to GP services should be directed in the first instance to the Practice Manager, Chillington Health Centre, Chillington TQ7 2LB email@example.com
OR to NHS England, PO Box 16738, Redditch B97 9PT
0300 311 22 33 firstname.lastname@example.org
Information Governance - How we use your health records
Privacy notice - emergencies
Care Quality Commission
For Direct Care
National Screening programme
Privacy notice - Improved Access
Research and audits
How we use your information
All GP Practices are required to declare the mean earnings (e.g. average pay) for GPs working to deliver NHS services to patients at each practice.
The average pay for GPs working in Chillington Health Centre in the last financial year was £42,736 before tax and National Insurance. This is for 43part time GPs and 2 locum GPs.
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