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Due to the COVID 19 pandemic we want to protect our patients and staff, and for your safety we are changing the way we manage your care to reduce unnecessary trips to the surgery. It is very important that you do not attend the surgery unless invited to an appointment.
We cannot provide our normal level of service so strongly encourage patients to use the online resources available:
Download the NHS app.
Download the Devon CCG HANDi Paediatric App.
Visit the Get Health Information section in this website
Use NHS 111 online for information and advice on your health.
Doing any of these will help us to look after you when you really need it.
If you have a new persistent cough or a high temperature, please stay at home for 7 days if you live by yourself, if you live with others please stay at home for 14 days. Do not go to a GP surgery, pharmacy or hospital.
If symptoms are serious, or get worse, visit the NHS111 online service. If you are not able to access the internet please call NHS 111.The advice is updated regularly so it is important that you use www.nhs.uk/coronavirus for the most up to date information.
For emergencies please call 999 in the usual way.
For all urgent matters please ring reception, reception will need to ask you questions so they can prioritise calls and they may redirect you to our website to complete an econsult form.
Prescriptions: Please note that because of nationwide supply and demand issues we have been asked not to issue bulk amounts of repeat medication in advance at present., please do not ring the practice about this. If we have any further updates we will inform patients.
Please ensure we have your up to date contact details such as mobile number and email address.
If you are waiting for a phone call from the Health Centre please stay near your phone. We will only ring once, due to demand we cannot ring again.
For your safety and the safety of our other patients, please only attend the surgery if you have been asked to come for an appointment
It is important for us to look after each other in our community, so please look after your neighbours and help them pick up their medication.
Thank you for your support and patience.
You spend very little time with your clinicians and the rest of the time you are managing on your own.
Get an eConsult response
within 24 hours
Medical Care when we are closed
NON-EMERGENCY: Have a look at out "Get health information" page. Alternatively, call 111 for non-urgent medical advice.
MINOR INJURIES: We do not provide a minor injuries service. You should attend A&E or a local minor iunjuries unit. The LIVE WAITING times for these services are listed here.
EMERGENCY: Dial 999 or go to your nearest A&E Department (you must not dial 999 for anything other than an emergency)
If you do need to attend the emergency department at Torbay Hospital please read this leaflet.