Contacting 111 first will get you the right treatment more quickly

A new national campaign to help people get the right healthcare quickly and safely launched this week.

Think 111 First encourages people to contact 111 by phone or online if they have an urgent – but not serious or life-threatening – injury or illness.

In some cases, people will be able to book direct appointments or get a referral for a time slot into a service that is right for them, including A&E .

Arrangements will not change for serious or life-threatening illnesses or injuries - people should continue to dial 999.

Those who attend an A&E without contacting 111 first will not be turned away and will be prioritised depending on clinical need, as is the current practice.