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How does consulting online make life easier for you?

by Dr Alison Harvey, GP at Chillington Health Centre

As you may already know, you can now consult with Chillington Health Centre online.

The version we use at Chillington is called ‘eConsult’. You can open it by clicking on the ‘Consult our doctors online’ button on the right-hand-side of our website homepage or simply click here.

But what you might be less clear about are the benefits of this - in other words, how can it make your life easier?

In case you missed it, we discussed the basics of online consultation a previous article.

Here are five key benefits.

1. Save time

By consulting online, you don’t have to queue on the phone to make a face-to-face appointment. And, because you get a response by the end of the next working day, you’ll quickly find out what care you need.

2. Avoid disruptions to your day

Many medical enquiries can be resolved without a face-to-face appointment. By using eConsult, you’ll avoid these unnecessary disruptions to your day. That’s good news if you:

  • Struggle to get time off work
  • Care for others and can’t leave them alone
  • Are housebound.

3. Use it any time

eConsult questionnaires can be filled out 24 hours a day, seven days a week. 

You can also complete them wherever you are – whether it’s your lunch break at work, on the train or in the comfort of your own home. And, if you have a health concern while you’re away, you can consult online rather than waiting until you come home.

4. You’re in control

Online consultations help if you find it difficult talking about your symptoms face-to-face. This means you’re in control and don’t have to tell anyone else where you’re going.

5. You help the NHS

Aside from the benefits they provide you, online consultations also allow us to make better use of GPs’ time and to prioritise the care of patients who need it most.

… however, it’s important to remember that you shouldn’t use eConsult if you think your condition is serious. If you need medical help or advice fast (for example, if your symptoms are serious but not life-threatening) dial 111 or go visit the 111 online service here. And, if your condition is life-threatening, dial 999.

Look out for our next article which will include step-by-step guide to using eConsult.