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Online consultations provide a quick and convenient alternative to visiting your GP practice.
It allows you to use your phone, tablet or computer to consult a GP or to access other services. It only takes a few minutes to consult online and there are no passwords to remember.
Many patients at Chillington are already taking advantage of the benefits online consultations provide. However, we appreciate that some of you might be daunted by new technology or reluctant to change the way you use GP services.
So, with those patients in mind, we’ve put together this easy three-step guide to show how simple the system is to use and how it helps you get the care you need more quickly.
Step 1 – go to our website
Go to the surgery’s website and click on the ‘Get an eConsult response within 24 hours’ button on the right-hand-side of the homepage.
(By the way, eConsult is simply the name of the online consultation system we use at Chillington.)
Step 2 – the ‘questionnaire’
Then, follow the instructions and answer the questions.
Depending on your responses you may be asked to add some information about your condition and symptoms. These are the same questions your GP would ask in a normal appointment.
eConsult also includes a wealth of information on how to treat yourself. So, you may be able to resolve your issue there and then.
You can also use eConsult to ask for sick notes and to request test results.
Step 3 – we’ll get in touch
If you’ve asked for advice or other information, a GP (or another member of the team) will review the details you’ve supplied. We’ll then get in touch by the end of the next working day to let you know the next step.
It’s that simple.
However, it’s important to remember that you shouldn’t use eConsult if you think your condition is serious. If you need medical help or advice fast (for example, if your symptoms are serious but not life-threatening) dial 111 or go the 111 website although if your condition is life-threatening, dial 999.
Frequently asked questions about Online Consultations.
Get an eConsult response
within 24 hours
Medical Care when we are closed
NON-EMERGENCY: Have a look at out "Get health information" page. Alternatively, call 111 for non-urgent medical advice.
MINOR INJURIES: We do not provide a minor injuries service. You should attend A&E or a local minor iunjuries unit. The LIVE WAITING times for these services are listed here.
EMERGENCY: Dial 999 or go to your nearest A&E Department (you must not dial 999 for anything other than an emergency)
If you do need to attend the emergency department at Torbay Hospital please read this leaflet.