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If you are dissatisfied with the service you have received and wish to make a complaint, please see the attached information leaflet. This leaflet is also available from reception within the Health Centre.
Complaints leaflet 2016
For all complaints, comments advice and support relating to community services and for general advice relating to NHS services, contact the CCG patient experience team:
Patient Experience, FREEPOST-RTEZ-YHRC-RZKZ, Pomona House, Torquay TQ2 7FF
01803 652 578 email@example.com
Complaints & concerns relating to GP services should be directed in the first instance to the Practice Manager, Chillington Health Centre, Chillington TQ7 2LB firstname.lastname@example.org
OR to NHS England, PO Box 16738, Redditch B97 9PT
0300 311 22 33 email@example.com
If you feel you have not had the service you expected from the National Health Service (NHS) and want to complain, the law says you have the right to have the support of an advocate. An advocate is an experienced worker who can help and support you to make your complaint.
Get an eConsult response
within 24 hours
Medical Care when we are closed
NON-EMERGENCY: Have a look at out "Get health information" page. Alternatively, call 111 for non-urgent medical advice.
MINOR INJURIES: We do not provide a minor injuries service. You should attend A&E or a local minor iunjuries unit. The LIVE WAITING times for these services are listed here.
EMERGENCY: Dial 999 or go to your nearest A&E Department (you must not dial 999 for anything other than an emergency)
If you do need to attend the emergency department at Torbay Hospital please read this leaflet.