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You have the right to object to your information being shared under the national data opt-out model. The national data opt-out model provides an easy way for you to opt-out of sharing information that identifies you being used or shared for medical research purposes and quality checking or audit purposes. To opt-out of your identifiable information being shared for medical research or to find out more about your opt-out choices please ask a member of staff or go to NHS Digital’s website. There is also a leaflet available to download.
Should you wish to view your medical record you must write to your Doctor or the Practice Manager requesting to do this. A charge will be levied on requests for copies of records.
The practice complies with Data Protection and Access to Medical Records legislation. Identifiable information about you will be shared with others in the following circumstances:
If you do not wish anonymous information about you to be used in such a way, please let us know.
Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.
We hold your medical record so that we can provide you with safe care and treatment. We will also use your information so that this practice can check and review the quality of the care we provide. This helps us to improve our services to you.
Chillington Health Centre shares information from medical records:
How Chillington Health Centre uses your information to provide you with healthcare. This practice keeps medical records confidential and complies with the General Data Protection Regulation.
We are required by law to provide you with the following information about how we handle your information in relation to our legal obligations to share data.
We keep data on you relating to who you are, where you live, what you do, your family, possibly your friends, your employers, your habits, your problems and diagnoses, the reasons you seek help, your appointments, where you are seen and when you are seen, who by, referrals to specialists and other healthcare providers, tests carried out here and in other places, investigations and scans, treatments and outcomes of treatments, your treatment history, the observations and opinions of other healthcare workers, within and without the NHS as well as comments and aide memoires reasonably made by healthcare professionals in this practice who are appropriately involved in your health care.
Download the PDF leaflet outlining our privacy control procedures with the CQC
There are occasions when intervention is necessary in order to save or protect a patients life or to prevent them from serious immediate harm, for instance during a collapse or diabetic coma or serious injury or accident. In many of these circumstances the patient may be unconscious or too ill to communicate. In these circumstances we have an overriding duty to try to protect and treat the patient. If necessary we will share your information and possibly sensitive confidential information with other emergency healthcare services, the police or fire brigade, so that you can receive the best treatment.
Download a PDF to find out why the NHS collects information about you and how it is used.
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Medical Care when we are closed
NON-EMERGENCY: Have a look at out "Get health information" page. Alternatively, call 111 for non-urgent medical advice.
MINOR INJURIES: We do not provide a minor injuries service. You should attend A&E or a local minor iunjuries unit. The LIVE WAITING times for these services are listed here.
EMERGENCY: Dial 999 or go to your nearest A&E Department (you must not dial 999 for anything other than an emergency)
If you do need to attend the emergency department at Torbay Hospital please read this leaflet.