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Currently we cannot provide our normal level of service so we strongly encourage patients to use the online resources available:
Download the NHS app.
Download the Devon CCG HANDi Paediatric App.
Visit the Get Health Information section in this website
Use NHS 111 online for information and advice on your health.
Doing any of these will help us to look after you when you really need it.
Get a test https://www.gov.uk/get-coronavirus-test and stay at home.
If you’re getting a test because you have symptoms, you and anyone you live with must self-isolate until you get your result. This also applies to anyone in your support bubble (where someone who lives alone - or just with their children - can meet people from 1 other household).
You must also self-isolate if you cannot get a test.
If you have symptoms or have tested positive for coronavirus, you'll usually need to self-isolate for at least 10 days.
You'll usually need to self-isolate for 14 days if:
If symptoms are serious, or get worse, visit the NHS111 online service. If you are not able to access the internet please call NHS 111.The advice is updated regularly so it is important that you use www.nhs.uk/coronavirus for the most up to date information.
For emergencies please call 999 in the usual way.
For all urgent matters please ring reception, reception will need to ask you questions so they can prioritise calls and they may redirect you to our website to complete an econsult form.
Prescriptions: Please note that because of nationwide supply and demand issues we have been asked not to issue bulk amounts of repeat medication in advance at present., please do not ring the practice about this. If we have any further updates we will inform patients.
Please ensure we have your up to date contact details such as mobile number and email address.
If you are waiting for a phone call from the Health Centre please stay near your phone. We will only ring once, due to demand we cannot ring again.
For your safety and the safety of our other patients, please only attend the surgery if you have been asked to come for an appointment.
If you are aged 70 and over or are extremely vulnerable due to medical grounds and are therefore shielding, please contact reception to let them know that you will need your prescription delivered. Please note the prescription delivery service is only available during the COVID19 pandemic.
The temporary medication delivery service will cease on 31st July 2020. Patient Notice - ceasing med delivery 310720.pdf
It is important for us to look after each other in our community, so please look after your neighbours and help them pick up their medication.
Thank you for your support and patience.
Get an eConsult response
within 24 hours
Medical Care when we are closed
NON-EMERGENCY: Have a look at out "Get health information" page. Alternatively, call 111 for non-urgent medical advice.
MINOR INJURIES: We do not provide a minor injuries service. You should attend A&E or a local minor iunjuries unit. The LIVE WAITING times for these services are listed here.
EMERGENCY: Dial 999 or go to your nearest A&E Department (you must not dial 999 for anything other than an emergency)
If you do need to attend the emergency department at Torbay Hospital please read this leaflet.