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Prescription Delivery Service: If you are aged 70 and over, or are extremely vulnerable due to medical grounds and are therefore shielding, please contact reception to let them know that you will need your prescription delivered. Please note the prescription delivery service is only available during the COVID-19 pandemic.
Dispensary Service Notice: Due to staff shortages we have had to make temporary changes to our dispensary service.
Medications no longer available on NHS prescription: NHS England has instructed GP Practices that any medication that can be purchased from a supermarket or pharmacy should no longer be prescribed. See the list of medications this applies to.
Ordering medications and hospital medications: Information on changes and policies.
EMERGENCY PRESCRIPTION REQUESTS are requests for medication which you need within 24 hours to prevent you becoming severely unwell. Emergency medications might include; epileptic medication, Insulin, Inhalers for lung conditions, emergency contraception and Epipen for anaphylaxis.
Emergency prescription requests must be submitted by 12:00 for collection at 18:00 the same day. Requests received after 12:00 will be processed the following day. Emergency prescription requests are not requests for medication which has been ordered late. Routine requests submitted as Emergency requests will be reviewed by a Doctor, and if appropriate rejected or only part issued. You should allow 8 working days for routine repeat prescription requests. It is your responsibility to ensure that your repeat prescription request is ordered in plenty of time. Emergency requests for medication that is available over the counter will not be processed as emergency; it will be processed as a Routine request. THIS IS NOT THE RECEPTIONIST’S OR DISPENSER’S DECISION: PLEASE RESPECT THEM. Emergency requests are monitored and recorded on your records. Emergency repeat requests may result in you receiving a letter from the surgery, to identify the cause for repeated Emergency requests, and try to assist you to manage your medication better.
The practice is permitted to dispense drugs to those patients who live more than a mile from their nearest chemist. If you take medication on a regular basis you will be asked to attend the surgery for review at intervals decided by your doctor or nurse.
Further supplies of medication, between review periods, may be obtained from the surgery without seeing the doctor. Medication requests will be accepted either by completion of the repeat request slip or via the online repeat request medication service.
To access the online medication service you will need to complete an online access request form and provide photographic ID - please ask at reception for details.
Ensure your repeat medication request is not outside of your review date.
Check the date on your repeat request slip - This date is there to ensure your are using your medication appropriately and is monitored by your doctor. If your review has expired it has to be referred to your doctor, which can easily add 48 hours to your request. Monitor your medication - how many days have you got left?
Please order in time and allow plenty of time. Thank you
When requesting or collecting repeat prescriptions please avoid busy times when surgeries are in progress.
The Dispensary is closed between 12.30 - 2pm each day.
When collecting prescriptions you may be asked by the Dispenser for some form of identification. Please understand that the Dispenser has to do this for security reasons. If you are collecting medication for relatives or friends you may also be asked questions to establish that you are a bona fide collector.
Extensive exemption and remission arrangements protect those likely to have difficulty in paying charges (NHS prescription and dental charges, optical and hospital travel costs).
The NHS prescription charge is a flat-rate amount which successive Governments have thought it reasonable to charge for those who can afford to pay for their medicines. Prescription prepayment certificates (PPCs) offer real savings for people who need extensive medication.
From 1 April 2020, the charges are:
If you will have to pay for four or more prescription items in three months, or more than 14 items in 12 months, you may find it cheaper to buy a PPC. The charge for a single prescription item is £9.15, whereas a three month PPC will cost you £29.65 and a 12 month PPC £105.90.
There is further information about prescription exemptions and fees on the NHS website
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Medical Care when we are closed
NON-EMERGENCY: Have a look at out "Get health information" page. Alternatively, call 111 for non-urgent medical advice.
MINOR INJURIES: We do not provide a minor injuries service. You should attend A&E or a local minor iunjuries unit. The LIVE WAITING times for these services are listed here.
EMERGENCY: Dial 999 or go to your nearest A&E Department (you must not dial 999 for anything other than an emergency)
If you do need to attend the emergency department at Torbay Hospital please read this leaflet.