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Prescriptions during Lockdown - Jan 2021 Now we are entering lockdown, if you are shielding please ask a family member, friend, neighbour or carer to collect your medication. If you have no one to collect for you, please contact NHS Responders 0808 196 3646 or visit https://nhsvolunteerresponders.org.uk/services
Please ensure your prescription is ready to collect before you contact NHS Responders, this can be done by providing us with your up to date mobile number, we will then send you a text when your prescription is ready. Due to the volume of calls we are receiving, please do not call the Health Centre to check if it is ready.
Dispensary Service Notice: Due to staff shortages we have had to make temporary changes to our dispensary service.
Medications no longer available on NHS prescription: NHS England has instructed GP Practices that any medication that can be purchased from a supermarket or pharmacy should no longer be prescribed. See the list of medications this applies to.
Ordering medications and hospital medications: Information on changes and policies.
EMERGENCY PRESCRIPTION REQUESTS are requests for medication which you need within 24 hours to prevent you becoming severely unwell. Emergency medications might include; epileptic medication, Insulin, Inhalers for lung conditions, emergency contraception and Epipen for anaphylaxis.
Emergency prescription requests must be submitted by 12:00 for collection at 18:00 the same day. Requests received after 12:00 will be processed the following day. Emergency prescription requests are not requests for medication which has been ordered late. Routine requests submitted as Emergency requests will be reviewed by a Doctor, and if appropriate rejected or only part issued. You should allow 8 working days for routine repeat prescription requests. It is your responsibility to ensure that your repeat prescription request is ordered in plenty of time. Emergency requests for medication that is available over the counter will not be processed as emergency; it will be processed as a Routine request. THIS IS NOT THE RECEPTIONIST’S OR DISPENSER’S DECISION: PLEASE RESPECT THEM. Emergency requests are monitored and recorded on your records. Emergency repeat requests may result in you receiving a letter from the surgery, to identify the cause for repeated Emergency requests, and try to assist you to manage your medication better.
Get an eConsult response
within 24 hours
Medical Care when we are closed
NON-EMERGENCY: Have a look at out "Get health information" page. Alternatively, call 111 for non-urgent medical advice.
MINOR INJURIES: We do not provide a minor injuries service. You should attend A&E or a local minor iunjuries unit. The LIVE WAITING times for these services are listed here.
EMERGENCY: Dial 999 or go to your nearest A&E Department (you must not dial 999 for anything other than an emergency)
If you do need to attend the emergency department at Torbay Hospital please read this leaflet.